Tahmina Khaled
CURRENT ROLES
- Co-Founder & Lead consultant, Beyond Rationale
WORK EXPERIENCE
- Head of Research & Analyses, Grameenphone, Ltd.
- Head of Commercial Strategic Management, Grameenphone Ltd.
- Head of Experience Improvement & Strategy, Grameenphone Ltd.
- Head of Customer Experience, Grameenphone Ltd.
ACHIEVEMENTS
- Spearheaded the Culture Transformation Program of Grameenphone among 3000+ employees
- Implemented Net Promoter Score (NPS) System in Grameenphone
- Top Talent in Grameenphone for 3 consecutive years
EXPERTISE
- Customer Experience
- Strategic Management
- Project Management
- Business Process Management
- Research & Insights
EDUCATION
- MBA: AIUB, Marketing, 2009
- BBA: North South University, Marketing & MIS 2002
- International Baccalaureate, Port Moresby International School, Papua New Guinea, 1997
CREDENTIALS
- Certified Lean Six Sigma Green Belt (BMGI, India)
- Grameenphone Certified Project Management Professional (ESI International)