S. M. Iskander Hossain
CURRENT ROLES
- Lead consultant, Beyond Rationale
WORK EXPERIENCE
- Usability Specialist, Grameenphone
- Regional Manager, Rajshahi, Grameenphone
- Team Leader Call Center, Grameenphone
ACHIEVEMENTS
- Initiated usability team in GP (2011) with a vision of bringing customer voice in product development and Management
- Aligned product roadmap with usability roadmap
- Established CJM tool in GP
EXPERTISE
- Lean Six Sigma
- Project Management
- Customer Experience
- Distribution
- Customer Service/Call Center
EDUCATION
- MBA (Marketing):NUB
- M.Sc. In Soil Science (Dhaka University)
- B.Sc. In Soil Science (Dhaka University)
CREDENTIALS
- Certified Usability Analyst-HFI-India
- Certified Lean Six Sigma Green Belt-BMGI-India)
- Project Management professional from ESI-India